J. Vidler Carpets & Flooring – Terms & Condition

This document forms part of the contractual agreement between J.Vidler Carpets & Flooring and the customer.

Customers are encouraged to read these Terms & Conditions before accepting a quotation or placing an order.

1. Our Commitment

1.1

 These Terms & Conditions ("Terms") apply to the supply of all products and services provided by J.Vidler Carpets & Flooring ("the Company", "we", "our" or "us").

1.2

 By accepting a quotation, placing an order or instructing J.Vidler Carpets & Flooring to proceed with any products or services, the customer ("you" or "your") agrees to be bound by these Terms & Conditions.

1.3

 These Terms & Conditions are intended to clearly explain the responsibilities of both J.Vidler Carpets & Flooring and the customer. They are designed to promote clear communication, protect both parties and help ensure every project is completed professionally and in accordance with recognised industry standards and manufacturer recommendations.

1.4

 Nothing within these Terms & Conditions affects your statutory rights under the laws of England and Wales.

2. Definitions

For the purposes of these Terms & Conditions:

Company, we, our or us means J.Vidler Carpets & Flooring.

Customer, you or your means the individual, company or organisation purchasing products and/or services from J.Vidler Carpets & Flooring.

Quotation means the written quotation issued by J.Vidler Carpets & Flooring.

Order means the customer's acceptance of a quotation.

Products means carpets, vinyl, laminate flooring, luxury vinyl tiles (LVT), underlays, accessories and any other flooring products supplied by J.Vidler Carpets & Flooring.

Installation means any fitting, preparation or associated flooring services carried out by J.Vidler Carpets & Flooring.

Subfloor means the structural floor beneath the existing floor covering upon which new flooring is to be installed.

Deposit means any payment required before materials are ordered or installation dates are reserved.

Working Day means Monday to Friday, excluding public holidays in England and Wales.

3. Quotations

3.1

 All quotations remain valid for 7 calendar days from the date of issue unless otherwise stated in writing.

3.2

 Quotations are prepared using the information available during our measuring and planning appointment.

3.3

 Quotations are based upon the visible condition of the property at the time of inspection.

3.4

 Unless specifically stated otherwise, quotations include only those products and services detailed within the quotation.

3.5

 Any additional work requested by the customer, or work found to be necessary after installation has commenced, shall be treated as additional work and charged separately.

3.6

 Quotations are based upon supplier prices available at the time they are prepared.

Should supplier pricing change before an order has been accepted and materials have been ordered, J.Vidler Carpets & Flooring reserves the right to revise the quotation accordingly.

No revised quotation shall become binding until accepted by the customer.

3.7

 J.Vidler Carpets & Flooring reserves the right to correct any genuine pricing, calculation or typographical errors before accepting an order.

4. Measuring & Planning Service

4.1

 All measurements are taken using reasonable skill and care.

4.2

Our quotation is based upon the visible condition of the property during our measuring and planning appointment.

4.3

 Where existing floor coverings remain in place, the underlying subfloor cannot be fully inspected.

Accordingly, quotations assume the existing subfloor is suitable for the proposed flooring installation unless otherwise stated.

4.4

 Customers are responsible for informing J.Vidler Carpets & Flooring of any known issues including, but not limited to:

•         Damp

•         Structural movement

•         Underfloor heating

•         Previous flooding

•         Loose flooring

•         Squeaking floors

•         Asbestos

•         Electrical or plumbing services beneath the floor

•         Previous repairs

4.5

 Failure to disclose known issues may result in additional charges where further work becomes necessary.

4.6

 Measurements provided by customers are accepted entirely at the customer's own risk. J.Vidler Carpets & Flooring accepts no responsibility for inaccuracies arising from customer-supplied measurements.

5. Orders & Acceptance

5.1

 A quotation shall not constitute a legally binding agreement until:

•         The customer has accepted the quotation.

•         Any required deposit has been received in cleared funds.

•         J.Vidler Carpets & Flooring has accepted the order.

5.2

 Materials will not normally be ordered until any required deposit has been received.

5.3

 By accepting a quotation, the customer confirms that they have read, understood and accepted these Terms & Conditions.

5.4

 Acceptance of a quotation authorises J.Vidler Carpets & Flooring to order materials, allocate installation dates and schedule labour required to complete the project.

5.5

 Any amendments requested by the customer after acceptance of the quotation may result in additional charges and revised installation dates.

5.6

 J.Vidler Carpets & Flooring reserves the right to decline or cancel an order before materials are ordered where circumstances arise that make the contract impractical, unsafe or commercially unreasonable to fulfil. Where applicable, any monies paid by the customer will be refunded in full.

6. Payment Terms

6.1

 Unless otherwise agreed in writing by J.Vidler Carpets & Flooring, payments shall be made in accordance with the payment schedule shown on the quotation or invoice.

6.2

 Unless otherwise stated, payments shall be made as follows:

Payments:

·       First Payment:

 The deposit specified on the quotation or invoice together with 50% of the material costs.

·       Second Payment:

The remaining balance for all materials, payable before installation or by the date specified on the quotation or invoice.

·       Final Payment:

 The remaining installation balance, payable immediately upon completion of the installation unless otherwise agreed in writing.

6.3

 J.Vidler Carpets & Flooring accepts payment by:

•         Bank Transfer

•         Cash

•         Secure Payment Link

Payment instructions will be shown on the quotation or invoice.

6.4

 Failure to make payments by the due date may result in:

•         Delayed ordering of materials.

•         Postponement of installation.

•         Suspension of ongoing works.

•         Cancellation of the order.

6.5

Where payments remain outstanding after the agreed payment date, J.Vidler Carpets & Flooring reserves the right to recover any reasonable costs incurred as a result of the delay, together with any interest or recovery costs permitted by law.

7. Deposits

7.1

 Deposits secure installation dates and enable materials to be ordered from suppliers.

7.2

 Deposits are generally non-refundable once materials have been ordered or costs have been incurred on behalf of the customer.

7.3

 If an order is cancelled after acceptance, J.Vidler Carpets & Flooring reserves the right to retain the deposit and recover any additional reasonable costs incurred, including but not limited to:

•         Supplier charges.

•         Restocking charges.

•         Administration costs.

•         Labour and scheduling costs.

•         Storage costs.

•         Bespoke manufacturing costs.

•         Loss of allocated installation time.

•         Any other reasonable losses directly arising from the cancellation.

Where such costs exceed the deposit already paid, J.Vidler Carpets & Flooring reserves the right to recover the additional balance from the customer.

7.4

 Nothing within this section limits any statutory rights available to consumers under applicable UK law.

8. Existing Floor Coverings & Hidden Subfloor Conditions

8.1

Quotations are prepared based upon the visible condition of the property at the time of the measuring and planning appointment.

Where existing floor coverings remain in place, J.Vidler Carpets & Flooring is unable to inspect the condition of the subfloor beneath.

8.2

The customer acknowledges that hidden defects may only become apparent once the existing floor covering has been removed.

Examples include, but are not limited to:

•         Damaged timber floors.

•         Loose or uneven subfloors.

•         Damp or moisture issues.

•         Adhesive contamination.

•         Cracked concrete.

•         Previous unsuitable repairs.

•         Asbestos-containing materials.

•         Structural movement.

•         Any other defect affecting the suitability of the subfloor.

8.3

Where hidden defects are discovered, J.Vidler Carpets & Flooring will inform the customer as soon as reasonably practicable before carrying out any additional work.

8.4

Any additional floor preparation or remedial works required shall be treated as additional works and charged separately.

No additional work shall be undertaken without the customer's agreement unless immediate action is reasonably necessary to make the working area safe.

8.5

Where the customer declines recommended remedial works, J.Vidler Carpets & Flooring may postpone, cancel or refuse the installation where, in our professional opinion, proceeding would compromise the quality, performance, safety or longevity of the installation.

8.6

J.Vidler Carpets & Flooring shall not be responsible for any failure of the installation where the customer has declined recommended floor preparation or remedial works against our professional advice.

9. Floor Preparation

9.1

Unless specifically stated within the quotation, floor preparation is not included.

9.2

Where required, floor preparation may include, but is not limited to:

•         Application of latex levelling compounds.

•         Plywood installation.

•         Liquid damp proof membranes (DPMs).

•         Floor repairs.

•         Grinding.

•         Adhesive removal.

•         Any other remedial work required to achieve a suitable subfloor for the selected flooring product.

9.3

The extent of any floor preparation required cannot always be determined until existing floor coverings have been removed.

Where additional preparation is identified following uplift, the customer will be informed before any additional work is undertaken.

9.4

J.Vidler Carpets & Flooring may postpone or cancel an installation where suitable floor preparation has not been carried out and proceeding would, in our professional opinion, compromise the quality, performance, safety or longevity of the installation.

9.5

Where a customer declines recommended floor preparation against our professional advice, J.Vidler Carpets & Flooring shall not accept liability for any defects, failures or issues arising directly or indirectly as a result of that decision.

10. Customer Responsibilities

10.1

The customer shall ensure that the installation area is clear, accessible and ready for installation on the agreed date unless otherwise agreed in writing by J.Vidler Carpets & Flooring.

10.2

Small items, ornaments, electrical equipment, clothing and other personal belongings shall be removed from the installation area before our arrival.

10.3

Where furniture remains within the installation area, J.Vidler Carpets & Flooring may assist with moving reasonable items of furniture at our discretion.

Where rooms contain excessive furniture or require significant additional labour to prepare for installation, additional charges may apply.

10.4

J.Vidler Carpets & Flooring accepts no liability for damage to furniture, fixtures or personal belongings moved on behalf of the customer unless caused by our negligence.

10.5

The customer shall provide safe and reasonable access to the property together with access to electrical power where reasonably required to complete the installation.

10.6

Customers shall ensure that the environmental conditions within the property are suitable for the flooring being installed.

Where required by the manufacturer, appropriate heating, ventilation and room temperatures should be maintained before, during and after installation.

Failure to maintain suitable environmental conditions may affect the performance of the flooring and invalidate applicable manufacturer warranties.

10.7

If the installation cannot proceed because the property is inaccessible, unsuitable or not ready for installation, J.Vidler Carpets & Flooring may charge for any reasonable costs incurred, including lost installation time, travel and labour.

10.8

The customer shall notify J.Vidler Carpets & Flooring as soon as reasonably practicable if they need to postpone an agreed installation date.

Where less than five (5) working days' notice is provided, we reserve the right to charge any reasonable costs incurred as a result of the postponement.

11. Installation

11.1

J.Vidler Carpets & Flooring shall carry out all installations using reasonable skill and care, in accordance with recognised industry standards and manufacturer recommendations.

11.2

Estimated installation dates are provided in good faith but shall remain estimates only.

Whilst every reasonable effort will be made to complete installations on the agreed date, delays may occur due to circumstances beyond our reasonable control.

11.3

The customer acknowledges that installation times may vary depending upon site conditions, additional preparation requirements or unforeseen circumstances.

11.4

J.Vidler Carpets & Flooring shall not be responsible for delays caused by third-party suppliers, manufacturers, adverse weather conditions or events beyond our reasonable control.

11.5

Door trimming, joinery, decorating, electrical work, plumbing or any building works are not included unless specifically stated within the quotation.

Where doors require trimming following the installation of new flooring, the customer shall be responsible for arranging this work.

11.6

Where existing flooring or fixtures are removed by persons other than J.Vidler Carpets & Flooring, we accept no responsibility for the condition or suitability of the exposed subfloor prior to our arrival.

11.7

Newly painted, decorated or plastered surfaces may remain vulnerable to marking or scuffing during the installation process.

Customers should ensure that such surfaces have been allowed sufficient time to fully cure before the agreed installation date.

Whilst every reasonable care shall be taken during installation, J.Vidler Carpets & Flooring shall not be responsible for damage resulting from insufficient curing or drying times.

12. Health & Safety

12.1

Customers shall ensure that children and pets are kept away from the installation area whilst work is being carried out.

12.2

The installation process may involve the use of sharp tools, powered equipment, adhesives and floor preparation materials.

Customers shall follow any reasonable safety instructions given by our installers.

12.3

Customers should avoid entering the working area whilst installation is in progress unless invited to do so by a member of our installation team.

12.4

J.Vidler Carpets & Flooring reserves the right to suspend or postpone works where the safety of our staff, the customer or any other person may be compromised.

13. Product Characteristics

13.1

All flooring products supplied by J.Vidler Carpets & Flooring are manufactured within recognised industry tolerances.

Natural variations in colour, shade, texture, pattern and manufacturing batches are normal and shall not be regarded as defects.

Product samples are intended as a guide only and may differ slightly from the final installed product.

13.2 Product Dimensions & Manufacturing Tolerances

All flooring products supplied by J.Vidler Carpets & Flooring are manufactured within recognised manufacturing tolerances and manufacturer specifications.

The stated width, length, thickness and dimensions of carpets, vinyl, laminate flooring, luxury vinyl tiles (LVT), underlays and associated flooring products are nominal dimensions only and may vary slightly from their stated size.

Flooring products are manufactured in standard widths and sizes determined by the manufacturer. J.Vidler Carpets & Flooring cannot alter the manufactured dimensions of any flooring product.

Minor variations in dimensions that fall within recognised manufacturing tolerances or manufacturer specifications shall not be regarded as defects.

13.3 Carpet Samples & Appearance

Carpet samples are intended to provide a general indication of the product's colour, texture and construction only.

Once installed over a larger area, the appearance of the carpet may differ from the sample due to factors including room size, lighting conditions, pile direction, pattern repeat and the natural characteristics of the product.

Such variations are normal and shall not be regarded as manufacturing or installation defects.

13.4 Carpets

Customers acknowledge that carpets naturally display characteristics including, but not limited to:

•         Shading.

•         Pile pressure.

•         Footprints.

•         Flattening.

•         Temporary shading caused by vacuuming.

•         Initial fibre shedding.

•         Variations in pile direction.

•         Furniture indentations.

These characteristics are natural features of carpet and shall not be regarded as manufacturing or installation defects.

Carpets are manufactured in standard widths and may require joins depending on the dimensions and layout of the installation area.

Where joins are necessary, J.Vidler Carpets & Flooring shall position them using recognised industry methods to achieve the best possible appearance.

13.5 Vinyl Flooring

Sheet vinyl is manufactured in standard widths and may require joins depending upon the dimensions and layout of the installation area.

Where joins are necessary, J.Vidler Carpets & Flooring shall position them using recognised industry methods to achieve the best possible appearance.

Minor variations in shade, print alignment and manufacturing dimensions are normal and shall not be regarded as defects where the product complies with recognised manufacturing tolerances and manufacturer specifications.

13.6 Laminate Flooring & Luxury Vinyl Tiles (LVT)

Laminate flooring and Luxury Vinyl Tiles (LVT) may naturally expand and contract due to changes in temperature, humidity and environmental conditions.

Suitable expansion gaps form part of a correct installation and shall not be regarded as installation defects.

Certain flooring products require an acclimatisation period prior to installation. Where applicable, J.Vidler Carpets & Flooring shall install products in accordance with the manufacturer's recommendations.

13.7 Flooring Quantities

The quantity of flooring supplied may exceed the exact measured floor area.

Additional material may be required to allow for cutting, fitting waste, pattern matching, product orientation, future maintenance requirements and manufacturer recommendations.

The quantity supplied shall be determined by J.Vidler Carpets & Flooring using recognised estimating methods and manufacturer guidance.

13.8 Manufacturing Batches

Flooring products manufactured at different times may vary slightly in colour, shade, texture or pattern.

Where additional products are ordered after the original purchase, J.Vidler Carpets & Flooring cannot guarantee that the materials supplied will be from the same manufacturing batch or provide an exact visual match to previously supplied products.

14. Inspection Before Installation

14.1

Customers should inspect all products before installation begins.

Whilst J.Vidler Carpets & Flooring will also inspect products prior to installation, customers shall notify us immediately if they believe any products have been supplied incorrectly or appear damaged.

14.2

Customers are encouraged to inspect all products prior to installation to confirm they are satisfied with the colour, design, quantity and any visible condition.

Where an apparent issue is identified before installation, work shall not proceed until the matter has been investigated.

14.3

Installation shall not commence where obvious manufacturing defects have been identified.

14.4

Once installation has commenced, the products shall be deemed accepted unless the defect could not reasonably have been identified prior to installation.

15. Installation Guarantee

15.1

J.Vidler Carpets & Flooring provides a twelve (12) month installation guarantee covering defects arising solely from our workmanship.

15.2

This guarantee does not cover:

•         Fair wear and tear.

•         Accidental damage.

•         Water damage.

•         Flooding.

•         Misuse.

•         Neglect.

•         Incorrect maintenance.

•         Pet damage.

•         Damage caused by third parties.

•         Structural movement.

•         Damp or moisture occurring after installation.

15.3

Where a genuine workmanship issue is identified during the guarantee period, J.Vidler Carpets & Flooring will inspect the installation and, where appropriate, rectify the issue at no additional labour cost.

16. Manufacturer Warranties

16.1

All flooring products supplied by J.Vidler Carpets & Flooring remain subject to the manufacturer's own warranty conditions.

Warranty periods vary depending upon the product selected.

16.2

Manufacturer warranties do not cover damage resulting from misuse, neglect, accidental damage, incorrect maintenance or circumstances beyond the manufacturer's control.

16.3

Customers should follow the manufacturer's recommended cleaning, care and maintenance guidance at all times.

Failure to do so may invalidate the manufacturer's warranty.

17. Uplift & Disposal

17.1

Uplift and disposal services are chargeable services unless otherwise stated on the quotation or invoice.

17.2

Any discounts applied to uplift or disposal services are entirely at the discretion of J.Vidler Carpets & Flooring and apply only to the specific quotation or invoice issued.

17.3

Where uplift has been carried out and the customer subsequently cancels the order, the customer shall remain liable for the full cost of the uplift service together with any other services already completed.

17.4

Unless specifically included within the quotation or invoice, disposal of existing flooring is not included.

17.5

Uplift and disposal services are available only in conjunction with flooring supplied and/or installed by J.Vidler Carpets & Flooring and are not offered as stand-alone services.

18. Customer Supplied Products

18.1

J.Vidler Carpets & Flooring primarily installs flooring products supplied by the Company.

18.2

J.Vidler Carpets & Flooring does not install previously fitted, uplifted or second-hand flooring products.

18.3

Where J.Vidler Carpets & Flooring agrees to install customer-supplied products, no guarantee or warranty shall apply to those products.

Our installation guarantee shall apply only to our workmanship and shall not extend to the suitability, quality or performance of customer-supplied materials.

19. Complaints Procedure

19.1

If a customer is dissatisfied with any products or services supplied by J.Vidler Carpets & Flooring, they should notify us as soon as reasonably practicable.

19.2

The customer shall allow J.Vidler Carpets & Flooring a reasonable opportunity to inspect and, where appropriate, rectify any genuine fault before appointing another contractor to carry out remedial work.

19.3

J.Vidler Carpets & Flooring is committed to resolving genuine complaints fairly, professionally and as quickly as reasonably practicable.

20. Limitation of Liability

20.1

Nothing within these Terms & Conditions shall exclude or limit any liability which cannot legally be excluded or limited under the laws of England and Wales.

20.2

Where J.Vidler Carpets & Flooring accepts responsibility for a proven defect in workmanship or installation, our liability shall normally be limited to repairing or replacing the affected area only, unless a greater remedy is required by law.

20.3

J.Vidler Carpets & Flooring shall not be liable for:

•         Fair wear and tear.

•         Damage caused by third parties.

•         Water ingress or flooding.

•         Structural movement.

•         Damp or moisture occurring after installation.

•         Failure to follow manufacturer care instructions.

•         Damage resulting from misuse or neglect.

•         Damage caused by pets.

•         Defects arising from customer-supplied products.

•         Defects arising where recommended floor preparation has been declined.

20.4

Our total liability in respect of any claim shall not exceed the value of the products and/or services supplied under the relevant contract, except where a greater liability cannot legally be excluded.

21. Photographs

21.1

J.Vidler Carpets & Flooring may take photographs before, during and after an installation for quality control, record keeping and evidential purposes.

21.2

Photographs containing identifiable areas of a customer's property shall not be used for marketing or promotional purposes without the customer's prior permission.

22. Retention of Title

22.1

Ownership of all products supplied by J.Vidler Carpets & Flooring shall remain with the Company until full payment has been received, to the extent permitted by law.

22.2

Until ownership passes to the customer, the customer shall take reasonable care of all products supplied by J.Vidler Carpets & Flooring.

23. Privacy

23.1

J.Vidler Carpets & Flooring shall process all personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

23.2

Customer information shall be used only for purposes directly connected with the business relationship, including:

·       Preparing quotations.

·       Processing orders.

·       Ordering materials.

·       Carrying out installations.

·       Processing payments.

·       Providing aftercare services.

·       Complying with legal and regulatory obligations.

23.3

J.Vidler Carpets & Flooring shall not sell, rent or knowingly disclose customer information to third parties except where necessary to fulfil the contract or where required by law.

24. Force Majeure

24.1

J.Vidler Carpets & Flooring shall not be liable for any delay or failure to perform our obligations where such delay or failure arises from circumstances beyond our reasonable control.

24.2

Such circumstances may include, but are not limited to:

·       Severe weather.

·       Flooding.

·       Fire.

·       Supplier or manufacturer delays.

·       Industrial action.

·       Vehicle breakdown.

·       Road closures.

·       Illness.

·       Utility failures.

·       Government restrictions.

·       Acts of God.

·       Any other event beyond our reasonable control.

24.3

Where reasonably practicable, J.Vidler Carpets & Flooring will notify the customer of any delays and arrange an alternative installation date as soon as possible.

25. Changes to these Terms & Conditions

25.1

J.Vidler Carpets & Flooring reserves the right to amend these Terms & Conditions from time to time.

25.2

The version of the Terms & Conditions applicable to the customer's order shall be the version in force on the date the quotation is accepted.

26. Governing Law

26.1

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.

26.2

Any dispute arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

27. Acceptance of Terms & Conditions

27.1

By accepting a quotation, placing an order or instructing J.Vidler Carpets & Flooring to proceed with any products or services, the customer confirms that they have:

•         Read these Terms & Conditions.

•         Understood these Terms & Conditions.

•         Accepted these Terms & Conditions.

27.2

Acceptance of a quotation may be provided in writing, electronically, by email or by any other method accepted by J.Vidler Carpets & Flooring.

27.3

These Terms & Conditions shall form part of the contractual agreement between J.Vidler Carpets & Flooring and the customer.

11. Governing Law

11.1 These T&Cs are governed by the laws of England and Wales, and disputes will be subject to the jurisdiction of the courts of England and Wales.

© J.Vidler Carpets & Flooring 2026

Updated 29/06/2026