J. Vidler Carpets & Flooring – Terms & Condition

1. General

1.1 These Terms & Conditions (“T&Cs”) apply to all products and services supplied by J. Vidler Carpets & Flooring (“we”, “us”, “our”).
1.2 By placing an order with us, you (“the customer”, “you”) agree to these T&Cs.
1.3 We trade as a sole trader based in Swansea, Wales, and these T&Cs are governed by the laws of England and Wales.

2. Quotations & Pricing

2.1 All quotations are valid for 7 days (1 week) from the date of issue.
2.2 All prices quoted include VAT where applicable.
2.3 Any additional work requested or required outside of the agreed quotation will be charged separately.

3. Payments

3.1 We operate a 3-stage payment plan:

Payment Plan:

• 1st Payment: 50% of materials + fitting deposit.

• 2nd Payment: Remaining 50% materials (by date specified on invoice).

• 3rd Payment: Remaining fitting balance (by date specified on invoice).
  
  

3.2 Payment methods: Cash or Bank Transfer (details provided on invoice).
3.3 Failure to make payments by the due date may result in delayed installation and/or cancellation of your order.

4. Delivery

4.1 We will provide an estimated delivery and/or installation date. Dates are approximate and may be subject to supplier delays or unforeseen circumstances.
4.2 We cannot accept responsibility for delays caused by third-party suppliers, couriers, or events beyond our control.
4.3 Customers must ensure that someone is available to accept delivery and grant access on the agreed date.

5. Uplift & Disposal

5.1 We offer discounted or free uplift of existing flooring only when customers purchase both products and fitting services from us. The discount will be shown on the invoice.

5.2 Disposal of old flooring is the customer’s responsibility. Local councils usually provide free disposal services at recycling centres.

5.3 We do offer a chargeable disposal service, which is priced per square metre. If requested, we will collect and dispose of the old flooring on behalf of the customer. The cost will be confirmed before work begins.

5.4 If a customer cancels their order after uplift has been carried out, the uplift discount provided on the invoice will become void, and the original uplift price will be payable at our standard disposal rate per square metre for the service, regardless of whether we dispose of the flooring (see clause 5.5).

5.5 Uplift is not available as a stand-alone service.

6. Installation

6.1 Customers must ensure the installation area is clear, accessible, and ready for fitting.
6.2 We will move a maximum of 5 items of furniture per room. We do not accept liability for any damages caused when moving customer furniture.
6.3 A 1-year fitting guarantee is provided, covering workmanship from the date of installation.
6.4 We will take reasonable care during fitting but cannot be held responsible for:

• Pre-existing subfloor defects, structural issues, or hidden hazards.

• Damage caused by unidentified hazards (e.g., asbestos, uneven or damp floors).
  6.5 Customers must notify us in advance of any potential risks or hazards.
  
  

7. Products & Materials

7.1 Colours, shades, patterns, and textures may vary slightly from samples.
7.2 Carpets and flooring will show natural signs of wear over time. Flattening of pile, shading, and changes in appearance are not considered faults.
7.3 Once flooring has been cut to size, it cannot be returned or refunded.

8. Guarantees & Warranties

8.1 We provide a 1-year fitting guarantee covering workmanship from the date of installation.
8.2 All products are supplied with the manufacturer’s warranty (lengths vary by product type).
8.3 Our guarantees do not cover issues caused by misuse, neglect, lack of maintenance, or external factors beyond our control.

9. Cancellations & Returns

9.1 Orders may only be cancelled before materials have been ordered. Cancellations after the materials have been ordered WILL incur a charge of 30% of the full invoice total.

9.2 Once flooring has been cut to size, it is non-refundable.

9.3 If a customer cancels their order after uplift has been carried out, the uplift discount shown on the invoice will become void, and the original uplift price will be payable at our standard disposal rate per square metre (see clause 5.4), in addition to any applicable cancellation charges.

10. Liability

10.1 Our liability for any claim relating to goods or services supplied shall not exceed the total price paid for those goods or services.
10.2 We are not liable for indirect, incidental, or consequential loss.

11. Governing Law

11.1 These T&Cs are governed by the laws of England and Wales, and disputes will be subject to the jurisdiction of the courts of England and Wales.